FAQs

How can I check the status of my order?

Your order confirmation email contains a link, "View your order," which will take you to a personalized web page containing all the information about your order, including the progress and tracking information once it ships.

If you are signed up for SMS messages, you will receive a message at each step of the shipping and delivery process.

How do I modify/cancel an order?

Our gourmet, handcrafted treatments can take up to 5-7 days to process and ship. Once an order has been placed, we cannot cancel it in our system.

ALL sales are final.

Are returns accepted?

Once orders are received, we do not accept returns, exchanges, or issue refunds. All of our products are freshly handmade for you to order.

Therefore, please be aware that all sales are final and cannot be exchanged or returned.

How can I edit my shipping address?

We're so sorry for any inconvenience. Unfortunately, we cannot update shipping addresses after an order is placed.

Camille Rose will not be held responsible for packages that are lost in transit, undeliverable, or delivered incorrectly due to incorrect shipping information. We recommend reaching out to the carrier to request your package be held for pickup.

How long before my order leaves the Camille Rose warehouse?

Your order is entered into the system within 24 hours of placing it. Check your emails for shipment updates and tracking information.

How long does shipping normally take (domestically & internationally)?

Domestically, once it leaves our warehouse, it takes 2-3 days.

For international orders, please refer to your carrier for your specific tracking numbers.

Camille Rose does NOT cover any duties, taxes, or customs fees that may be incurred by international shipments. These charges are NOT included in Camille Rose's shipping fees.

Please contact your local customs office for more information regarding these fees. "

There is an issue with my order – it is damaged or missing items!

While we take great care to ensure that your gourmet treatments are packed safely and securely on their journey to you, if there are any issues regarding the products received in your order, please get in touch with us within 48 hours of receipt through the form located here: https://www.camillerose.shop/pages/contact-us with the following information so that we may assist you quickly and efficiently!

For damaged items and quality issues, please provide us with detailed photos or videos of the product(s), including the batch code (located on the bottom of the product), for quality assurance. Please do not discard products or packaging.

For missing/incorrect items, please provide us with detailed photos of how the order was received and the shipping box with the label and all products.

Photos and videos allow us to share your feedback directly with our Fulfillment or Product Teams and carriers to investigate further or prevent this from happening in the future.